Refund policy

FREE EXCHANGES: Exchanges are now free for all customers - we'll cover all shipping costs.

REFUNDS: We hope you love your Empire Sapphire products, but we understand you may have changed your mind. We accept returns and exchanges up to 14 days from receipt of the products at your address (for orders placed during the holidays, the extended return period described above applies).

To be eligible for a return or exchange, the product must be in the same condition as when you received it (perfectly clean and new). It must also be in the original packaging, with all tags attached and folded carefully to avoid creases. Unfortunately, we cannot accept returns if the products are extremely wrinkled or dirty (dust, makeup, or hair, for example). In cases where stains can be easily removed, €10 will be deducted from the refund to cover cleaning costs.

For hygiene reasons, we do not accept returns or exchanges on headwear and socks. Gift cards and gift bags are also non-returnable.

RETURN SHIPPING COSTS

For returns, our flat return shipping costs are as follows:

  • Spain €5
  • Balearic Islands €9
  • Canary Islands €14
  • Germany €5
  • Portugal €8
  • Rest of the EU countries €9

HOW TO RETURN YOUR PRODUCT

Requests for exchanges or returns can be made by contacting us via email at info@empire-sapphire.com or by sending the items back to us. Please include the following information inside the package: your full name, order number, and the email address used for the order. The package should be returned to the following address: Avenida Constitución 22, bajo 4, 15930 - Boiro (A Coruña), Spain.

Please note that you will need to take the package to a drop-off point, as home pickups are not available.

Once we receive the return package, it may take up to 14 business days for our team to process it and issue a refund or send an exchange, depending on your request.

REFUNDS

Refunds are only issued for returned products. Original shipping costs are non-refundable, and the buyer is responsible for any return shipping costs. Please note that in cases where an order originally qualified for free shipping but is returned in its entirety, the original shipping costs will be deducted from the refund, as the total order value after the return no longer meets the minimum requirement for free shipping.

Please feel free to contact our customer service team if you have any questions:

Email: info@empire-sapphire.com

WhatsApp: +34 639 472 378